What to Do in the First 24 Hours After Water Damage

Start with safety, not cleanup

Before touching anything, make sure it's safe to be in the space. If water is near an electrical outlet, panel, or appliance, avoid the area and shut off power at the breaker if you can do so safely without stepping into water. If there's any structural concern — a sagging ceiling, buckling floor — stay out until it's been assessed.

Stop the source if you can

If the water is coming from an identifiable source — a supply line, a washing machine hose, a water heater — shutting off the water at the source or the main shutoff valve can prevent the situation from getting worse while you wait for help.

Document before you touch anything

Photos and video of the affected area, before any cleanup begins, are useful for insurance purposes. Capture the source if visible, the extent of standing water, and any damaged belongings.

Move what you can, safely

If it's safe to do so, move furniture, electronics, and valuables away from standing water or wet flooring. Lift items off wet carpet where possible rather than dragging them, which can spread contamination if the water isn't clean.

Get a provider on the way

The longer water sits, the more it spreads into materials and the higher the risk of mold starting within 24–48 hours. Getting connected with a provider early is one of the biggest factors in how much damage ultimately results.

Contact your insurance provider

Most homeowner policies want damage reported promptly. Have your photos ready, and ask specifically about coverage for the type of water involved — some policies treat sewage backup or flood water differently from an indoor pipe burst.