Sewage & Contaminated Water Cleanup

Signs you may need this service

A sewage backup from a toilet, drain, or floor drain
Flood water that entered from outside (storm or ground water)
A strong, foul odor accompanying the water
Visible discoloration consistent with wastewater

When to reach out

Immediately, and avoid contact with the water in the meantime. Contaminated water (referred to as Category 3, or "black water") carries health risks and is treated differently from a clean water event — see our water damage types guide for the distinction.

What a provider may inspect or assess

Confirm the water category and contamination level before starting cleanup
Use appropriate personal protective equipment given the contamination risk
Remove contaminated materials that can't be safely sanitized, such as certain flooring or drywall
Clean, disinfect, and deodorize the affected area following standard practice for this water category

Questions worth asking

What precautions do you take for contaminated water versus a clean-water spill?
Which materials typically can't be saved after sewage contamination?
How do you confirm the area is safe again once cleanup is finished?
Should we keep kids or pets away from the area, and for how long?

FAQ

Common questions about sewage & contaminated water cleanup

Should I try to clean up a sewage backup myself?

It's worth avoiding direct contact with contaminated water where possible. Category 3 water can carry bacteria and other contaminants, and providers use PPE and specific cleaning protocols for this reason.

Will my homeowner's insurance cover sewage backup cleanup?

Coverage varies by policy — sewage backup is sometimes a separate endorsement rather than standard coverage. It's worth checking with your insurance provider directly, since this varies by carrier and policy.